Welcome to Havannah House

In our accommodation we aim to build a safe, inclusive respectful and diverse student community. With the help of our teams you can be assured that your health, safety and wellbeing are at the forefront of everything we do. Don't worry you'll never have to manage alone!

Find out more about the teams that will be available to support you over the next year😀

Havannah House Management Staff

What do they do?

• The Havannah House team is led by Operations Manager, Catherine Robertson. 
• You’ll find the team at the reception area of Havannah House from 8am to 8pm, Monday to Friday. Outside these hours, the Security teams are available to assist.
• For general enquiries, contact them by phone at +447917556308 or email havannahhouse@iqstudentaccommodation.com
• They ensure the smooth running of the accommodation and are here to make your stay enjoyable. Whether you have a question, need guidance, or are facing a challenge, they’re ready to help.
• They can also arrange repairs, liaise with contractors and connect you with other University support services.
• They oversee the domestic and maintenance staff working in your accommodation (iQ app must be downloaded to log maintenance, collect parcels, and more). 

Domestic and Maintenance staff

What do they do?

• They clean and maintain communal areas outside your room.
• It’s your responsibility to keep your bedroom clean and communal areas tidy. Please use the external bin facilities and avoid leaving rubbish on the ground.
• They’re happy to advise on cleaning responsibilities and monitor progress.
• Maintenance technicians will carry out minor repairs and help maintain the building.
• They work closely with the Operations Manager to ensure everything runs smoothly.

Security

What do they do?

Security helps maintain a peaceful environment—so you might be asked to keep the noise down after 11pm!

They’re here for your safety and security. You can call them out of hours if needed: +447917556308

For extra peace of mind, download the SafeZone app, monitored 24/7 to ensure student safety on campus, in residences, or anywhere in between.

Additional 24-hour assistance is available from University Security at Gilmorehill Campus.

Allocations Team

What do they do?

• They manage room allocations across university residences.
• Contact them if you want to move room or residence.
• Office hours: Monday-Friday, 8am to 5pm.
• For room allocation or contract enquiries 📞 +44 141 330 4743 📧 accom@glasgow.ac.uk
• For general accommodation enquiries on campus, please visit the Student Services Enquiry Team located on Level 2 of The Fraser Building, 📞 +44 141 330 7000 📧 studentservices@glasgow.ac.uk