Reporting a Maintenance Problem

Posted 10 months ago

Sometimes things break or stop working...

If you need to report a fault or a maintenance problem, just log on to Online Maintenance Reporting.

Residents in Blackfriars, Firhill Court, Kelvin Court, Kelvingrove House, Solasta Riverside and Thurso Street will be able to report maintenance issues via their Apps or at site reception.

Dobbie's Point and Havannah House residents should report any maintenance issues by emailing the site teams.

To complete the form, just select your residence and fill in the required details.

Try to include as much detail as possible when reporting a problem - if there's not enough information to let us know what's wrong, this can delay your repair. Tell us exactly what the problem is, where it is and let us know your full contact details so we can let you know when it's been resolved.

If it's an emergency repair (such as no heating, hot water, broken windows, leaks, broken locks and jammed doors), this needs to be reported immediately to your site office (or your Residence Life Team if your office is closed).

Please report faults as soon as you find them so we can have the issue rectified as soon as possible. For example, if your heating doesn't work in September, don't wait until it's cold in October to report it!