Cairncross House, Kelvinhaugh Gate and Kelvinhaugh Street

The Sanctuary Students team would like to take this opportunity to wish you well in your future. We hope that you have enjoyed your stay in Kelvinhaugh Residence and that you will have good memories of your time here.

Returning your keys

Please return your keys and cards to Cairncross House Reception or with Security by 10am on your contract end date.

• Please use the envelope provided for keys.
• Please inform the site team if you are moving out before the contract end date.

If there is no one at the office, please contact the Residence Life Assistant by phone:

Cairncross House & Kelvinhaugh Street flats 3 - 53 on 07816 364 800

Kelvinhaugh Street flats 61 - 91 & Kelvinhaugh Gate on 07816 364 202 or security on 07826 876 581 (mobile).

• You may be charged for the fitting of a new lock to the property if all keys are not returned by 10am on the contract end date.

Forwarding address

We can’t be held responsible for forwarding your mail or parcels once you have left the residences.

• Please let your bank, the University and your GP know that you are moving.
• You can contact the Royal Mail to have them forward your mail. 

Cleaning your flat

• Please leave your bedroom and kitchen clean and tidy, you may be charged for any extra cleaning.
• Leave the mattress protector and any bedding provided by us on the bed.
• Leave any unwanted items with us and we will give them to our nominated charity, the British Heart Foundation. Please bag up your items and bring them to the Cairncross House Office.
• Please report any repairs that are needed to the office as you may be charged for any damage found after check out. Please review the Recharge Procedure prior to departure.

Indicative charges for cleaning, repair and replacement of damaged items can be found at reception.

Confiscated items

If you had any items confiscated during your time with us, you can collect them from reception on the date you leave. Please notify the office 48 hours before your departure that you have an item to collect.

Recycling

Please donate any unwanted household items to GUEST for the Student2Student Essentials campaign based in the Eco Hub (Boyd Orr Building) or to charity using the red BHF bins. Any non-perishable and unopened food items can be handed into the collection point at Cairncross reception and will be donated to a local charity.

Eco Hub Opening Hours

During semester, the Eco-Hub is open from 09:30am-5pm, from Monday to Friday. 

From July 1st to August 31st 2025 (summer opening)

09:30-13:00 and 14:00-17:00 on Tuesdays, Wednesdays and Thursdays.

Bikes

Any bikes left on site will be retained for two weeks. We will email you post departure if you leave your bike behind. If it is not claimed within the two weeks it will be donated to a local charity.

Thanks for staying with us. Please contact us you have any queries after departure. Goodbye and Good Luck!