Moving out made easy

The Sanctuary Students team would like to take this opportunity to wish you well for your future. We hope that you have enjoyed your stay in Queen Margaret Residence/Winton Drive and that you will have good memories of your time in Glasgow.

Returning your keys

• Please return your keys to the Queen Margaret Residence Office or with the duty Security officer by 10am on your contract end date.

• Please use the small bag provided for keys.

• If there is no one at the office, please contact the Resident Life Assistant by phone on 07816 364 802 or Security on 07826 533 082.

• You can leave before your contract end date if this is more suitable for you. Please be aware that you will be liable for accommodation fees until the contract end date.

You may be charged for the fitting of a new lock to the property if all keys are not returned by 10am on the contract end date.

We can’t be held responsible for forwarding your mail or parcels once you have left the residences.

• Please let your bank, the University and your GP know that you are moving.
• You can contact Royal Mail to have them forward your mail.

Cleaning your flat

• Please leave your bedroom and kitchen clean and tidy, you may be charged for any extra cleaning.
• Leave the mattress protector on bed.
• Please report any repairs that are needed to the office as you may be charged for any damage found after check out. Please review the Recharge Procedure prior to departure.

Indicative charges for cleaning, repair and replacement of damaged items can be found at reception.

Confiscated items

If you had any items confiscated during your time with us, you can collect them from reception on the date you leave. Please notify the office 48 hours before your departure that you have an item to collect.

Recycling

Please donate any unwanted items to GUEST for the Student2Student Essentials campaign. The EcoHub in the Boyd Orr Building can take donations (see below for opening hours). Alternatively, use the donation points for the BHF beside block 8. Any non-perishable and unopened food items can be handed into the collection point at reception and will be donated to a local foodbank.

Eco Hub Opening Hours

During semester, the Eco-Hub is open from 09:30am-5pm, from Monday to Friday. 

From July 1st to August 31st 2025 (summer opening)

09:30-13:00 and 14:00-17:00 on Tuesdays, Wednesdays and Thursdays.

Bikes

Any bikes left on site will be retained for two weeks. We will email you post departure if you leave your bike behind. If it is not claimed within the two weeks it will be donated to a local charity.

Thanks for staying with us. Please contact us you have any queries after departure. Goodbye and Good Luck!