Welcome to Thurso Street

In our accommodation we aim to build a safe, inclusive respectful and diverse student community. With the help of our teams you can be assured that your health, safety and wellbeing are at the forefront of everything we do. Don't worry you'll never have to manage alone!

Find out more about the teams that will be available to support you over the next year😀

Thurso Street Management Staff

What do they do?

• The Thurso Street team is headed up by Christopher Fleming​, Student Experience Team Leader. 
• The team also includes our housekeeping team who carry out daily upkeep of the site as well as conducting our monthly kitchen inspections; Christopher, the Student Experience Team Leader who helps to oversee the daily operations of the site and manages the Student Experience Team; Caoimhe, Crystal and Joe. The site is also supported by Unite Student staff throughout the night. 
• Christopher's team are located in the reception at the Thurso Street reception 24 hours a day, seven days a week! Residents can contact the team for non-urgent queries by email: thursostreet@team.unitestudents.com
• Main office opening times are: 10am to 12pm, 3pm to 8pm and 10.30pm to 2.30am. 
• If nobody is available at reception, you can contact the Emergency Control Centre on 0300 303 1611 and they will be able to contact the team directly. You will also be able to download the My Unite App that allows you to log any lock outs, maintenance jobs and even chat with flatmates.
• They're responsible for the smooth running of the accommodation and to make sure your stay at Thurso Street is enjoyable. They are here to answer any queries you have and they can listen and offer guidance and assistance if you are having any problems. The team have training in both Mental Health and physical First Aid
• They can access other areas of support within the University and they can arrange repairs either through the on-site maintenance team or through liaison with external contractors.

Domestic and Maintenance staff

What do they do?

• They clean and maintain the communal areas outside of your flat.
• Remember - it's your job to keep your bedroom clean and the communal areas clear. You must keep your accommodation free from rubbish, using the external bin facilities around site( and not left on the ground for pests to raid)
• They will be happy to advise you on your own cleaning responsibilities and will monitor your progress.
• The maintenance team will visit to carry out minor repairs and assist in the general upkeep of the building.
• They assist the Accommodation Manager in the smooth running of the site.

Security

What do they do?

• The Night Safety team work from 10pm to 7am ensuring the safety of the property, responding to noise complaints and securing the site throughout the night time. The team changes throughout the week however, everyone has a great understanding of the site meaning that they can identify any issue in the wee hours of the morning. 
• They will help you and your fellow students create a peaceful environment, so they might ask you to be quiet after 11pm! 
• Remember they are here for your safety and security.
• For extra peace of mind you can download the Safezone app. The app is monitored 24 hours a day and ensures the safety and security of all our students whether you are on campus, at your residence or anywhere in between. 
• Additional 24-hour assistance is available from University Security at Gilmorehill Campus 

Allocations Team

What do they do?

• They manage room allocations in university residences.
• Contact them if you want to move room  or residence.
• They can also provide general advice on housing matters, including renting in the private sector.
• Office hours: Monday-Friday 8am to 5pm.
• For specific enquiries regarding your room or contract, they can be contacted 📞: +44 141 330 4743  📧: accom@glasgow.ac.uk
• To speak to someone about general accommodation enquiries whilst on campus, please contact the Student Services Enquiry Team located on Level 2 of The Fraser Building, 📞: +44 141 330 7000 📧 studentservices@glasgow.ac.uk