Welcome to Kelvinhaugh Street

In our accommodation we aim to build a safe, inclusive respectful and diverse student community. With the help of our residence staff, Residence Life teams, security and University Support Services you can be assured that your health, safety and wellbeing are at the forefront of everything we do. Don't worry you'll never have to manage alone!

Find out more about the teams that will be available to support you over the next year😀

Kelvinhaugh Street Management Staff

What do they do?

• The Kelvinhaugh Street team is headed up by Grant McDonald Accommodation Manager.
• Grant's team are located in the reception at Cairncross House from 8am to 6pm, Monday to Friday. Outside of these hours, the Residence Life and Security teams are available.
• For general enquiries, they can be contacted via telephone on +44 141 221 9334 or by email at KHR@Sanctuary.co.uk.
• They're responsible for the smooth running of the accommodation and to make sure your stay at Kelvinhaugh Street is enjoyable.
• They are here to answer any queries you have and they can listen and offer guidance and assistance if you are having any problems.
• They can access other areas of support within the University and they can arrange repairs either through the on-site estates team or through liaison with external contractors.
• They are responsible for the domestic and maintenance staff working in your accommodation.

Residence Life

What do they do?

The team is made up of a Warden, Senior Residence Life Assistants (SRLAs) and Residence Life Assistants (RLs). They are current University of Glasgow staff and students who live on site and provide out of hours support to residents. They were all new to the University at one point too and have lots of advice and experience to share with you. The team are fully trained and happy to help with a range of issues:

• Settling into university life and independent living.
• Getting to know your halls and the local area.
• Health concerns, First Aid, Mental Health First aid, and accessing medical help.
• Need someone to talk to or feeling homesick.
• Course worries, exam stress, and managing a work/life balance.
• Noisy neighbours, getting along with flatmates.
• Fire safety and responding to fire alarm activations.
• Arranging emergency repairs out of hours.

Find out more about your Residence Life Team at uofgliving.gla.ac.uk/how-to-contact-the-residence-life-team.

Domestic and Maintenance staff

What do they do?

• They clean and maintain the communal areas outside of your room.
• Remember - it's your job to keep your bedroom clean and the communal areas clear. You must keep your accommodation free from rubbish, using the external bin facilities around site( and not left on the ground for pests to raid)
• They will be happy to advise you on your own cleaning responsibilities and will monitor your progress.
• Handymen will visit to carry out minor repairs and assist in the general upkeep of the building.
• They assist the Accommodation Manager in the smooth running of the site.

Security

What do they do?

• They will help you and your fellow students create a peaceful environment, so they might ask you to be quiet after 11pm! 
• Remember they are here for your safety and security.
• For extra peace of mind you can download the Safezone app. The app is monitored 24 hours a day and ensures the safety and security of all our students whether you are on campus, at your residence or anywhere in between. 
• Additional 24-hour assistance is available from University Security at Gilmorehill Campus 

Allocations Team

What do they do?

• They are responsible for room allocations in the Residences.
• Contact them if you want to move rooms / residences.
• They can also provide general advice on housing matters, including renting in the private sector.
• They work normal office hours: Monday-Friday 8am to 4pm.
• For specific enquiries regarding your room or contract, they can be contacted via telephone: +44 141 330 4743 or email: accom@glasgow.ac.uk
• To speak to someone about general accommodation enquiries whilst on campus, please contact the Student Services Enquiry Team located on Level 2 of The Fraser Building, Telephone: +44 141 330 7000 or email studentservices@glasgow.ac.uk