• In Cairncross House there are ¾ size beds (4ft wide) in the single rooms and single beds in the twin rooms.
• In Kelvinhaugh Gate all rooms have ¾ size beds.
• In Kelvinhaugh Street all rooms have ¾ size beds.

You will receive your full room and address details upon checking in.

Upon arrival, you must complete your room inventory (which will be sent to your email address).

There will be two flat and room inspections carried out during your stay and you will be provided with further information on this when you arrive.

Yes, Wi-Fi is available in Kelvinhaugh Residences and all flats within the residence through Optify. Details on how to set up your internet will be provided on check in.

Any issues with the internet should be raised with Optify directly. You can report your issues directly to Optify, 24 hours a day 7 days a week, by contacting; 

Phone: 0333 308 0090

Email: care@optifyyourworld.com

No, your contract includes holiday periods, you do not have to remove your belongings.

Yes, outside of arrivals weekend and Freshers Week, you are able to invite a friend to stay overnight in your bedroom for a maximum of three nights, per calendar month, free of charge. 

Please refer to the Accommodation Services Overnight Guest policy and procedure for more info. 

Please note that overnight guests are not permitted during Freshers' Week and Arrivals Weekend.

You must let staff at reception at Cairncross House know. Please try to avoid carrying your keys with anything that would identify your address. A charge will be made for the replacement key and fob.

• Residents staying in Kelvinhaugh Street and Kelvinhaugh Gate will have mail posted directly to their flat.
• Reception will only accept mail / parcels received for residents staying in Cairncross House who do not have a letter box and will be able to collect any mail / parcels delivered from there.

Please note that it is your responsibility to ensure that you make proper arrangements for delivery and Sanctuary Students accepts no responsibility for any damage caused to mail / parcels that are delivered.

All repairs must be reported to the office and staff will take appropriate action.

In an emergency outside of office hours you should contact the duty Residence Life Assistant who will call the relevant member of the maintenance team. This is in an extreme emergency only.

If the repair is non-urgent and the office is closed please complete an on-line repair form.

This is dependent on whether or not your flat receives a weekly service but either way, you are responsible for cleaning your own bedroom and keeping all shared areas such as kitchen, toilets and shower clean and tidy throughout the week.

University of Glasgow has arranged contents insurance cover for you with Endsleigh, the number 1 student insurance provider.

Input your policy number HH1357 at www.endsleigh.co.uk to check your policy details. Here you will find more information on how to check what is covered, some key exclusions and limitations, how to check your policy excess, how to extend and personalise your cover and most importantly, how to make a claim.

Room Transfer forms will be available from 9am on the Monday of Freshers Week. The transfer form will be available on your accommodation account, this is the on- line portal you used when creating your application. You will need your user name and password in order to log on.

If you would like more information on this please contact Accommodation Services directly at accom@glasgow.ac.uk or 0141 330 4743

It may be possible to extend over the summer months, but places are limited. You will be asked to complete a form in third term indicating that you wish to extend. Please note that you may be required to move flat.